Terms & Conditions

Terms and Conditions

Welcome to Catch My Trips! Before using our services or booking any tours, please read and understand the following terms and conditions:

1. Booking Confirmation

– By booking a tour or service with Catch My Trips, you agree to comply with the terms and conditions outlined herein.

– Booking confirmation is subject to availability and successful payment verification.

2. Payment

– Full payment is required at the time of booking unless otherwise specified.

– Accepted payment methods include credit/debit cards, bank transfers, and any other options indicated during the booking process.

3. Changes and Amendments

– Changes to bookings, including date modifications, may be accommodated subject to availability and applicable fees.

– Amendments may incur additional charges based on the nature of the change and any associated cost.

4. Travel Documents

– Travelers are responsible for ensuring they possess valid passports, visas, and any other necessary travel documents required for their destination.

– Catch My Trips is not liable for issues arising from inadequate or expired travel documents.

5. Liability

– Catch My Trips acts at a booking agent for various tour operators and service providers. We are not responsible for any acts, errors, omissions, or negligence of third-party suppliers.

– We recommend that travelers purchase adequate travel insurance to cover unforeseen circumstances such as trip cancellations, delays, or medical emergencies.

6. Cancellation and Refunds

– Please refer to our Cancellation Policy for information regarding cancellations, refunds, and applicable charges.

– Catch My Trips shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government regulations.

By using our services or booking tours with Catch My Trips, you acknowledge and agree to the above terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact us.

Refund Policy

At Catch My Trips, we aim to provide transparent and hassle-free refund procedures for our customers. Please review the following guidelines regarding refunds:

(i). Eligibility for Refunds

– Refunds are applicable in accordance with our Cancellation Policy or in cases of tour cancellations initiated by Catch My Trips due to unforeseen circumstances.

(ii). Refund Process

– Refunds for eligible cancellations will be processed within 7-10 business days after approval.

– The refund amount will be credited to the original form of  payment used for the booking.

– Refund processing time may vary depending on your bank or payment provider.

(iii). Incomplete Tours or Services

– In the event of an incomplete tour or service due to reasons beyond the customer’s control, such as inclement weather or force majeure events, a partial refund may be provided at the discretion of Catch My Trips.

(iv). Refund Exceptions

– Certain tours or services may have specific refund policies outlined during the booking process. Please refer to the tour description or contact us for more information.

– Refunds are not applicable for no-shows or cancellations made within the non-refundable period as per our Cancellation Policy.

(v). Disputes and Inquiries

– If you believe you are eligible for a refund or have any disputes regarding refund processing, please contact our customer service team for assistance.

– We strive to address all inquiries and resolve disputes in a timely and fair manner.

For any further questions or assistance regarding refunds, please do not hesitate to reach out to our dedicated customer service team. Thank you for choosing Catch My Trips for your travel needs!